SHIPPING & RETURNS

Shipping Policy

At Biteco, we're committed to getting your gear and apparel to you as efficiently as possible. Because our products are made to order, each item is produced specifically for you after your purchase.

Please review our shipping policy below for information about order processing, production, shipping, and delivery.

Order Processing & Production

All Biteco products are made to order through our production and fulfillment partners.

Once your order is placed, it is sent to production. Most orders take approximately 2–7 business days to be produced before shipping.

Production times may vary depending on the product, availability, fulfillment location, order volume, and seasonal demand.

Please note that production time is separate from shipping and delivery time.

Shipping & Delivery Times

Shipping times depend on the product, fulfillment provider, shipping method, and delivery destination.

Estimated U.S. delivery times after production:

Economy Shipping: Approximately 4–8 business days.
Standard Shipping: Approximately 2–5 business days.
Priority Shipping: Approximately 2–3 business days, when available.

International shipping times vary by destination and shipping method. Standard international delivery may take approximately 10–30 business days after production.

These timeframes are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, customs processing, or other circumstances outside our control.

Shipping Rates

Shipping charges are calculated at checkout based on the products ordered, shipping destination, fulfillment provider, and available shipping methods.

Any applicable shipping charges will be displayed before your order is completed.

Order Tracking

Once your order has been produced and shipped, tracking information will be provided when available.

You will receive a shipping confirmation with tracking details so you can follow your package's journey.

Please allow some time for tracking information to update after your package has been handed over to the shipping carrier.

Some fulfillment providers or shipping methods may not include tracking.

Multiple Shipments

Some orders may contain products fulfilled by different production facilities.

If you purchase multiple items, your order may arrive in separate packages and on different delivery dates.

You may receive separate shipping confirmations and tracking numbers for each shipment.

This is normal and does not mean any items are missing from your order.

Shipping Delays

While we do our best to ensure orders arrive within the estimated delivery window, Biteco cannot guarantee exact delivery dates.

Delays may occur due to:

High order volumes or seasonal demand.
Production or inventory delays.
Severe weather conditions.
Carrier delays or service disruptions.
Customs processing for international shipments.
Incorrect or incomplete shipping information.

If your order has not arrived within the expected delivery timeframe, please contact us so we can look into it.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has entered production or shipped, we may not be able to make changes to the shipping address.

Biteco is not responsible for orders delivered to an incorrect address provided by the customer, subject to applicable consumer protection laws.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

Checking around your delivery location.
Checking with neighbors or household members.
Contacting your local shipping carrier.
Checking whether the package was delivered to a nearby pickup location.

If your package appears to be lost or has not received tracking updates for an extended period, please contact us for assistance.

We will work with our fulfillment and shipping partners to investigate the issue and determine the appropriate resolution.

International Orders & Customs

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary due to customs inspections and local carrier operations.

Return & Exchange Policy

At Biteco, customer satisfaction is important to us. We take pride in offering quality gear and apparel for working dogs and their handlers.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or different from what you ordered, Bitco will work with you to resolve the issue.

Eligible issues may include:

Printing errors, including faded, smudged, or improperly printed designs.
Incorrect product, size, color, or item received.
Manufacturing defects.
Significant printing or design placement errors.
Products damaged during shipping.

If you experience one of these issues, please contact us within 30 calendar days of receiving your order.

Depending on the situation, we may offer a replacement at no additional cost or issue a refund.

Returns and Exchanges

Our products may be produced specifically for each customer after an order is placed.

For this reason, we generally cannot accept returns or exchanges for:

Incorrect size selected by the customer.
Incorrect color selected by the customer.
Change of mind after placing an order.
Personal preference or dissatisfaction unrelated to a product defect.

We encourage customers to carefully review product descriptions, sizing charts, colors, and specifications before completing their purchase.

How to Report a Problem With Your Order

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 30 calendar days of delivery.

When submitting a request, please include:

Your order number.
A description of the issue.
Clear photographs showing the problem.
Any additional information that may help us resolve the issue.

Please do not dispose of or return a damaged product unless instructed by our support team.

Once we review your request, we will contact you with the next steps.

Shipping Issues and Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate.

If a package is confirmed lost during shipping, we will work with our fulfillment and shipping partners to determine an appropriate resolution.

Please make sure your shipping address is accurate and complete when placing your order. Biteco is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout, subject to applicable consumer protection laws.

Refunds

When a refund is approved, it will generally be issued to the original payment method used at checkout.

Please allow additional processing time for your bank or payment provider to post the refund.

The time required for a refund to appear in your account may vary depending on your payment provider.

Replacement Orders

If a replacement is approved due to a verified manufacturing defect, printing error, or incorrect item, Biteco will coordinate the replacement with our fulfillment partners.

You will receive updated shipping information when your replacement order is processed and shipped.

Questions or Need Assistance?

We want every customer to have a positive experience with Biteco.

If you have questions about an order, return, refund, or replacement, please contact us through our website's contact page.